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Service Level Agreement (SLA)

Complement your managed Nine product with an SLA to get valuable guarantees and services. Our SLAs are available from CHF 150.– per month. A complete price list with additional options can be found in the Price Calculator and for more technical details, please check our Documentation.

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Guaranteed Services

A Service Level Agreement (SLA) specifies recurring services, as well as the scope and quality of these services, between the customer and service provider in written form. The aim is to set out the agreed service suite in a transparent way and to offer additional guaranteed services, such as shorter reaction times or application monitoring.

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About the Product

You want your application to be reliably accessible at all times. That's why you want a guarantee from your managed service provider that they will attend to your problem in an emergency and provide their services exactly as agreed in advance. Thus, both parties know what they need to do and expect, leaving you safe in the knowledge that you can focus on your core business.

More about SLA
Guaranteed Service
Our Service Level Agreements (SLA) offer additional valuable guarantees for running a product managed by nine. In addition to minimising guaranteed reaction times, they also include an increase in guaranteed availability to 99.9%. Application monitoring (available from SLA50) also reliably checks whether your application is available and working in the way you want it to.
Tailored to Your Needs
You do not want generic protection, but a Service Level Agreement that is tailored to you, your application and your needs. You want to determine which measures need to be taken and specify when you should get involved. We want you to feel confident. Our Service Level Agreement (SLA) ensures that we can always guarantee this confidence, as you are given preferential treatment in every situation. We also draw up a customised escalation and action plan with you. These plans define precisely how our engineers should proceed in the event of a problem.
Where to Add an SLA
Optional Service Level Agreements can be added to the following Nine products: Managed Container Platform and Managed Server. Please note that our basic SLA is included with all our Managed products.