Experts by Your Side

With us, you won't find an ordinary call centre, but a team of experienced professionals with comprehensive know-how in all areas covered by our products and services.

We know that problems are not tied to office hours. That's why we offer you a multi-level support system to ensure that you get the help you need at any time.

You can reach our support team during our regular business hours (Monday to Friday from 9am to 6pm) by phone at +41 44 637 40 40 or by email to support@nine.ch. The processing of emails during our business hours is normally guaranteed. Please note that our office is closed on canton holidays.

Always There for You if You Need Us

If you can’t find the answer on nine.ch or in our documentation, check our status page first – there you’ll find information on current incidents, planned maintenance, and third-party work that may affect the availability of your services. If the issue persists, we’re available around the clock.

During Business Hours

Reach us directly at +41 44 637 40 40.

24/7 Emergency On-Call Service

Outside business hours, you can reach our on-call team via voicemail:

Call +41 44 637 40 40
Press 9 on the voicemail for the on-call service
Leave a message including your customer number, information about the affected system(s) and a detailed description of the issue

Your message will automatically create a ticket. An engineer will get back to you with an initial assessment and next steps.

Highlights

Our Strengths

Efficient, competent support is critical to the uptime of your applications — we know that. Our certified engineers ensure your systems run reliably, so you can focus on your core business. Don't just take our word for it: read what our customers say, or browse our references and case studies.

Certified Expertise

Deep expertise across datacenter, network, OS and Managed Services: all from a single provider. Your application, our infrastructure

24/7 Emergency Coverage

Available around the clock, 365 days, and with defined response and intervention times per SLA tier

Close to Our Customers

We believe in close, lasting relationships: approachable, reliable, and committed to your success

Online Documentation

Searchable runbooks, FAQs and how-to guides for our products and services, written by the engineers who build and operate them

Extensive Resources & Certifications

Our digital library supports you with well-founded information in all areas. In addition, our ISO 27001 and ISO 9001 certifications as well as our alignment with FINMA Circular 2008/7 «Outsourcing Banks» guarantee a high level of data protection, information security and quality – even for demanding projects.

Satisfied Customers

Your satisfaction is what drives us. As a technical partner at eye level, we take the strain off you in the operation and production of your applications – with reliable support, clear SLAs and by having your back on infrastructure and platform issues.

Testimonials

What clients say

Nine is the ideal partner and convinces through expertise, reliability and exceptional support that offers us an all-round successful solution.

Lukas Lehmann

Co-Founder

The hosting switch to Nine was a complete success: our online shop is significantly more performant and the support is excellent.

Samuel Wyss

Director of E-Commerce

I greatly appreciate the very high availability and comfortable scaling options. Support is impressively fast.

Thomas Imboden

Head of Technology RCE

Collaboration with Nine proceeded smoothly. Servers ran without disruption and support requests were answered quickly.

Robert de Heer

Head of Product Development Classifieds

I want to thank the entire Nine team. Their support during migration was outstanding.

Tomasz Banaszewski

Senior Software Engineer

Collaboration with Nine has always convinced us over the last 15 years. They offer excellent hosting and competent support in all matters.

Manuel Bloch

Executive Data Officer & Senior Digital Consultant

Nine directed the project and supported us well with their expertise.

Pius Kaeppeli

Managing Director

The collaboration with Nine was a real stroke of luck. We finally found a partner in Switzerland who not only understands our specific needs for LLM inference but also has the technical competence to build a perfectly tailored, high-performance, and cost-effective server solution.